Tuesday, January 25, 2022
Dennis and I are on the second leg of our trip from Madrid to Lanzarote, it’s a very full flight.
What a cluster fuck getting out of Boston was. Both Dennis and I arrived at Logan Airport early; Dennis via a bus out of Portland, Maine. I was lucky enough to have my wife Colleen and our son Shane drop me off. It was really special, Shane was obviously anxious about my leaving on this adventure. He followed me into the Airport, waited with me for a while until it was time for him and Colleen to leave, they had to pick our daughter Cate up at dance and bring her to gymnastics. I really appreciated the extra time with him, he may actually end up okay.
Back to the cluster fuck, Dennis showed up right after Shane and Colleen left. We went up to the Iberia departures counter and presented our passports to the attendant, who was going through the process of checking us and our bags in when she asked us “When are you returning to the United States?” Our response was truthful- we didn’t exactly know. We explained that we were sailing from Lanzarote to Guadeloupe and our exact day was not known, we knew approximately when we would return, just not the exact day. This put a stop to our check in process. The first attendant handed our information off to her, unbeknownst to us at the time, supervisor. A short-round-bitchy faced-beastly wench, I am not going to be nice when describing her, she seemed to not be paying attention to anything else but her cell phone.
She asked us if we had any proof of our planned return to the United States. I produced our Capitan’s Letter, a letter written by the captain of a yacht describing the planned itinerary of a vessel for this exact reason. I have used such letters in the past, specifically in Bermuda, twice, where the customs officials knew exactly what the letter was, and it quickly fulfilled their requirements. Well, the beast, an airline employee, not a customs official, said that she couldn’t accept the letter as proof of departure and that we had to buy return tickets if we were going to be allowed to get on our planned flight to Spain. Just like that, no help or understanding in trying to help us out. She just went back to banging her Knockwurst fingers on her cell phone.
She was just ignoring us, that was not going to work. After a bit more ka-bitching, Dennis reminded her of what he thought her role as a customer service professional was. While I was just fuming, I don’t think I could have said much at the time, though I did ask her if she was doing something to help us on her phone or if she was purposely ignoring us; she grunted. Dennis told her that we were trying to figure it out calmly and that she should be helping us. After asking to talk to her supervisor, with no luck, she said she was the supervisor, which she may have been. But what she really was, was a stubby, overzealous queen wannabe with a Napoleon complex, on a power trip. Dennis asked for and got her name. She told us, spelling it out: “Mary Pama”. Yes, she pronounced it Mary Palmer, I hope her 4 sisters were more palm worthy than she was. (I said that I wasn’t going to be nice, she really infuriated us). We also asked for the phone number for customer service, and we were dismissively told to “look on the website”.
We stood in front of the check-in kiosk. Dennis phoned the customer service number, went through the prompts and eventually got through to a representative who only spoke broken English, tried to explain the situation. He was asked for our confirmation code, after about 6 attempts in English and Spanish he put Dennis on hold, and subsequently hung up on him.
Meanwhile, Mary-the-Beast-Pama, asked if we had a Sea Log or a Crew Identification Card. So her chunky little digits were, in her own special way, looking into how to help us out. However, Sea Logs and Crew Identification Cards are for paid crews on ships, not things that an unpaid crew member on a private yacht would have. I explained this to her while Dennis tried to get through to the customer service number without being hung up on again. It didn’t work, he was hung up on again, even quicker this time.
In a moment of desperation I asked Mary-the-Beast-Pama if we bought return tickets from Guadeloupe would she let us board, and surprisingly, she said yes. While Dennis started making his third try at customer service, I used my handy Expedia app and bought 2 tickets from Guadeloupe to Boston on February 26, a somewhat arbitrary day, we will probably be in Guadeloupe by then, but, you never know. I bought tickets that I can cancel within 24 hours or we can change fights if we decide to. I figured- get through customs in Spain and just cancel the tickets, no one would be the wiser. Mary-the-Beast-Pama can go fuck herself.
Once I showed Mary-the-Beast-Pama the proof of purchase for the tickets on my phone she let us check-in. All this because the dimwitted 5X5 didn’t have any common sense. What is the point of having someone buy a ticket from a different country than the one that you are entering, the proof should have been for as she originally asked- when are you leaving Spain, not when are we leaving Guadalupe. Her lack of real logic was dumbfounding. The Captain’s Letter was our proof, she claimed that she wouldn’t allow it, however in a way, I guess she did.
~
So we got through, and had a few Maine Beer Co. Lunch IPA’s at the airport lounge before boarding. Dennis had the pleasure of handing his ticket to Mary-the-Beast-Pama his boarding pass. It was an uneventful flight to Madrid, when we went through Customs, where there are real customs agents, we explained to the agent what we were doing, within a minute he was waving us though, welcoming us to Spain.
It was too much unnecessary stress caused by someone who’s only responsibility should have only been to very nicely direct us to the proper official for any clarification on our planned trip. Even better would have been, to address any customs issues when we purchased one-way tickets.
Our brother Steve met us at the Madrid Airport for coffee during our layover. During which time I went back on the Expedia app and canceled our return flights.
Often times the best solutions are the easiest ones.
On to better experiences.












